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1996-04-08
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<html>
<head>
<title>Carbon Carbon Support</title>
<meta name="GENERATOR" content="Mozilla/2.0GoldB1 (Win32)">
</head>
<body text="#000000" bgcolor="#FFFFFF" link="#0000EE" vlink="#551A8B" alink="#FF0000">
<div align=center><p><img src="logo.gif" hspace=5 vspace=5 border=0 height=83 width =468 ></p></div>
<div align=center><p><img src="ccnet.gif" hspace=5 vspace=5 border=0 height=111 width =110 align=left ><b><font SIZE=+3>Technical
Tips</font> </b>
<hr width="100%"></p></div>
<p>The following contains some technical tips for using Carbon Copy/Net.
For the latest technical advice, please link to our <a HREF="http://www.microcom.com/cc/ccspt.htm">on-line
technical page</a>.</p>
<p><font COLOR="#FF0000"><b><font SIZE=+1>Important Reminder:</font></b>
</font>You must run the ccwcopy.bat file for Carbon Copy/Net to run properly.
You only have to do this once (preferably after installation, but anytime
before using Carbon Copy is fine). To run the batch file...</p>
<ul>
<li>Exit Windows.</li>
<li>From the DOS prompt, type <b>CD\CCWNS</b> to go to the install directory.
</li>
<li>Type <b>CCWCOPY.BAT</b> to execute the batch file. Restart Windows.</li>
</ul>
<p><b><font SIZE=+1>Firewalls:</font></b> Currently, Carbon Copy/Net does
not support connections to other PCs through firewalls. Please see your
network administrator for more information or check out Microcom's <a HREF="http://www.microcom.com/cc/ccspt.htm">on-line
technical page</a> for the latest developments.</p>
<p><b><font SIZE=+1>Your TCP/IP Address:</font></b> If you are installing
Carbon Copy/Net while not connected to the Internet, you will receive a
message that says "TCP/IP could not be found." DonÆt worry, when
you connect to the Internet, Carbon Copy/Net will automatically find your
TCP/IP address, and you will be able to make a remote control connection.
To find out your TCP/IP address, choose Communications from the Carbon
Copy Options menu. Please note that some Internet service providers give
you a different TCP/IP address each time you connect to their service.
</p>
<p><b><font SIZE=+1>Online Services:</font></b> Carbon Copy/Net will not
work if you connect to the Internet through an online service such as America
Online or Compuserve. You must have a direct Internet connection with a
TCP/IP address for Carbon Copy/Net to work properly. </p>
<p><b><font SIZE=+1>Grayed Out Menu Items:</font></b> You may notice that
some menu items, such as File Transfer and Chat, that are grayed out. While
these features are not available in Carbon Copy/Net, they are available
in the full version of <a HREF="cc.htm">Carbon Copy for Windows.</a></p>
<p><b><font SIZE=+1>Netscape Version:</font> </b>Carbon Copy/Net will not
run properly unless you are running Netscape Navigator 2.0 or greater.
You must have Netscape installed <b>BEFORE</b> installing Carbon Copy/Net.</p>
<p><b><font SIZE=+1>Performance: </font></b>Performance can vary depending
on Internet traffic. </p>
<a NAME="Call Another" /A>
<p><b><font SIZE=+2>Call Another PC </font></b></p>
<p><img src="ccplugc.gif" hspace=5 vspace=5 border=0 height=125 width =157 align=left >If
you want you want to access another PC, this is the option you should choose.
The other PC, located across the country or around the world must be connected
to the Internet with a Netscape browser and also be in the "Wait for
Call" mode. In order to call the other PC, you must enter the TCP/IP
address of the other PC. You can find out the TCP/IP address of the other
PC by choosing Communications from the Carbon Copy Options menu on the
other PC and viewing the TCP/IP address. </p>
<p>Once connected, you will be able to remotely control the other PC in
a Window that will appear on your screen. Simply scroll around the window
to access applications and documents on the other PC.</p>
<p><b>Tip: </b>When remotely controlling another PC, use the <b>ALT, RIGHT
SHIFT, S</b> keys to toggle between windowed and stretched mode. While
in stretched mode, the other PC's entire screen appears in a window in
your Netscape browser. While in windowed mode, you are viewing the actual
screen resolution size of the other PC. To view the remote control session
in full screen mode outside of your Netscape browser window, you must purchase
the full version of <a HREF="cc.htm">Carbon Copy for Windows.</a></p>
<p><b><font SIZE=+2>Call Microcom Demo PC </font></b></p>
<p><img src="ccplugcm.gif" hspace=5 vspace=5 border=0 height=126 width =158 align=left >If
you want to test drive remote control with Carbon Copy/Net
<br>but you do not have another PC set up to access, choose this option.
You will be able to access demo PCs set up at Microcom to experience the
benefits of remote control.</p>
<p>Once connected, you will be able to remotely control the Microcom demo
PC in a Window that will appear on your screen. Simply scroll around the
window to access applications and documents on the demo PC.</p>
<p><b><font SIZE=+2>Wait for Call</font></b></p>
<p><img src="ccplugw.gif" hspace=5 vspace=5 border=0 height=70 width =319 align=left >If
you would like to make your PC available for another user to access, choose
this option. Carbon Copy/Net Host will automatically enter into the "Wait
for Call" mode. The other user will now able to connect to your PC.</p>
<p><b><font SIZE=+2>E-mail Your Question to Support</font></b></p>
<p>If you are having a technical problem, feel free to <a HREF="http://www.microcom.com/cgi-bin/mailto-2.pl">e-mail
your question to our Tech Support group</a>. Please include the words "Netscape
Plug-in" in your subject field. To avoid delays, please describe
your problem in as much detail as possible. Include at least the following
information for both computers:</p>
<ul>
<ul>
<li>Carbon Copy version number </li>
<li>Microsoft Windows or DOS version </li>
<li>Type of computer </li>
<li>Type of modem and communication speed </li>
</ul>
<p>
<hr SIZE = 4></p>
<div align=center><p> <a HREF="ccmain.htm">Back to Main Page</a></p></div>
</ul>
</a>
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